CUSTOM CHARM NECKLACE ORDERS

FREQUENTLY ASKED QUESTIONS

CAN WE PLACE A CUSTOM CHARM NECKLACE ORDER ON MACKENNATHALER.COM?

✿ For now, all custom charm necklace orders must be placed through Instagram direct messages. Designing a custom charm necklace is a collaborative process, requiring back and fourth communication. If you wish to purchase a custom charm necklace on our website we recommend our 'Customizable Charm Necklace' which has a similar feel but limited options. Our online 'Customizable Charm Necklace' does not allow you to pick or remove charms.

HOW LONG DOES IT TAKE TO MAKE A CUSTOM CHARM NECKLACE?

✿ Our fulfillment and shipping time is 2-3 weeks on all orders unless otherwise specified.

CAN WE REQUEST FOR ADDITIONAL CHARMS?

✿ If you do not see a charm you wish to see we are happy to take requests.

CAN WE COMBINE CHAIN OPTIONS?

✿ Please pick one chain option.

WHAT ARE YOUR CHARMS AND CHAINS MADE OUT OF?

✿ All of our charms are yellow gold filled and range from 14K - 24K. Option one is a 14K yellow gold plated rolo chain link. Option two is a 14K yellow gold filled paperclip chain. And option three is a 14K yellow gold filled paperclip chain with a 14K yellow gold filled carabiner.

DO YOU CHARGE PER CHARM?

✿ Three charms are included within our flat rate of $195.80 USD + sales tax and (domestic/international) shipping. Additional charms range from $30-$55 USD.

HOW MUCH IS SHIPPING?

✿ Domestic shipping is $8.50 USD and international shipping is $15.00 USD. Please take into account your countries custom fees. We are not responsible for custom fees.

IS A LONGER CHAIN LENGTH MORE EXPENSIVE?

✿ Our standard necklace length is 16" Inches with an approximately 2" Inches drop. Every 1" Inch longer is an additional $5.00 USD.

WHAT PAYMENT METHODS DO YOU ACCEPT?

✿ We accept Venmo and Paypal as payment.

TO PLACE AN ORDER...

Directly message us via Instagram @mackennathaler to place an order. Please allow up to 24 hours for a response on business days. Our business days are Monday-Saturday.

Please view our charm and chain options below. You can also view these on our Instagram @mackennathaler.

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